Help & FAQ

If you need any help please ring 020 8664 8188 or email us at


Q: Can you deliver anywhere in the world?

A: We can send orders to nearly any country in the World. Simply select the required destination when placing your order.

Q: What methods of payment do you accept?

A: We accept payment by PayPal and all major credit cards, exluding Diners Club. Please note that you do not need a PayPal account in order to pay using this method.

Q: How long will it take to process my order?

A: As long as the ordered item(s) are in stock, it can be processed by the end of the day.

Q: How long will it take for my order to be delivered?

A: Delivery time depends on the destination and the shipping method you have selected.

Q: What delivery options do you offer?

A: You have the option of the following couriers: DHL, UPS, Parcelforce, DPD, TNT and Royal Mail.

Q: How much do these services cost?

A: The cost may vary depending on the size of the order and the destination.

Q: Will I have to pay duty/import charges

A: While we do everything to ensure our shipments to you are sent as quickly as possible, customers will be subjected to tax (VAT) and possibly additional duties at the point of import, in accordance with each country's regulations. Please note: we can't accept returns, if you refuse to pay these unavoidable custom charges.

Q: How to locate the measurement charts?

A: On website under each category there’s an “order and sizing guide” option.

Q: How long does it take to make and dispatch a juvenile or practice wear order?

A: 2-3 weeks.

Q: What age does juvenile wear start at?

A: Age 5 years

Q: How do I order juvenile dresses?

A: Call our sales team on 020 8664 8188 to guarantee a personalised garment.

Q: Does the practice wear come in made to measure?

A: No, all practice wear is cut to standard sizes. Even premium wear.

Q: Does practice wear come in different colours?

A: Yes. All practice wear can be made in any suitable DSI colour for an additional surcharge.

Q: Is the M&J Wear available in different colours?

A: No. This range is available in black only.

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