Behind The Seams FAQs

Q&As

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How Long is the tour? - The tour last aproximately 2 hours
What is the price? - £27.50 per person per tour for up to groups of 20. Groups of 21 and over are £25.00 per person.
What is the minimum number for a group booking? - 12 people
Is there parking? - Saturdays yes, limited on week days
Are there food facilities? - No, we suggest Valley Retail & Leisure Park 1.5 miles away or Croydon Town Centre.
Can we take pictures? - Yes in the showroom and stock rooms, not in the production rooms.
Whats the nearest mode of public transport? - Therapia Lane Tram stop is only a 10 minute walk from us. East Croydon is the nearest train station.
What time does the tour start? - All online tours start at 2pm apart from private tours which will be discussed with a member of staff.
What time should we arrive? - Please arrive up to 15 minutes prior to your booking.
Is there disabled access? - There are multiple sets of stair cases within the building so we advise if you have limited mobility this tour may not be suitable for you.
Can I refund, exchange or rebook my tickets? - No due to high volume of bookings we are unable to exchange your tickets.
Are there drinks provided? - Yes, we offer tea, coffee and orange juice upon arrival.
What does the tour entail? - We offer a talk and a tour around the premises.